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SHIPPING POLICY

Welcome to Panorama Professional!

  • We are committed to delivering our premium hair care products to you with efficiency and care. Below you will find detailed information about our shipping policies and procedures.

  • Shipping Coverage:

  • Panorama Professional ships to all Turkey/ out of  Turkey regions not available at the moment. 

  • Orders can be placed online 24/7 on our e-commerce platform.

  • Shipping Rates and Times:

  • Shipping rates are calculated based on the weight and dimensions of your order, as well as the shipping destination.

  • Estimated shipping times will be provided at checkout. These are estimates and are not guaranteed, as they may be affected by factors beyond our control.

  • Order Processing: Orders are processed during normal business hours, Monday through Friday, excluding holidays.

  • Orders placed after , 2 PM will be processed the next business day.

  • Delivery Times:

  • Standard Shipping: estimated delivery time, 3-7 business days.

  • Expedited Shipping: , 1-3 business days.

  • Delivery times may vary based on your location and the shipping option selected.

  • Tracking Your Order:

  • Once your order is shipped, you will receive a confirmation email with a tracking number.

  • Use this tracking number to monitor the delivery status of your order.

  • International Shipping: For international orders, shipping rates and delivery times will vary.

  • Customers are responsible for any customs fees, taxes, or duties imposed by their country.

  • Shipping Carriers:

  • Panorama Professional utilizes Yurtiçi Kargo, MNG, Aras Kargo and PTT for shipping. We reserve the right to select the most appropriate carrier for your order.

  • Damaged or Lost Packages: 

  • If you receive a damaged item, please contact us immediately at info@o2obeauty.com.

  • In the case of lost packages, please reach out to us if you have not received your order within [specify time frame, e.g., two weeks] of the estimated delivery date.

  • Contact Us: 

  • For any questions or concerns regarding shipping, please contact our customer service team at info@o2obeauty.com

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  • Thank you for choosing Panorama Professional. We look forward to serving you!

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