REFUND POLICY

Refund Policy for Panorama Professional

Our Commitment: At Panorama Professional, your satisfaction is our top priority. We stand behind the quality of our hair care products and aim to ensure that our customers are completely satisfied with their purchases.

Refund Eligibility:

• Products are eligible for a refund if returned within 14 days of the delivery date.

• Items must be in their original, unused condition, and include all original packaging.

• Proof of purchase is required for all refunds.

Non-Refundable Items:

• Certain items may be non-refundable, including [specify any non-refundable items, e.g., final sale items, gift cards].

• Products that have been used or altered will not be accepted for return.

How to Initiate a Refund:

1. Contact our customer service team at info@o2obeauty.com to initiate a return.

2. Provide your order number and the reason for the return.

3. Follow the instructions provided by our team to return your product.

Refund Processing:

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within  7-10 business days.

Shipping Costs for Returns:

• Customers are responsible for the return shipping costs.

• Original shipping fees are non-refundable.

Legal Disclaimer: The refund policy mentioned herein is applicable only for purchases made on www.panoramaprofessionalusa.com. Panorama Professional reserves the right to amend this policy at any time. The policy outlined above is not intended to override the terms and conditions provided in the sale agreement. In the event of a conflict between this policy and the terms and conditions of sale, the terms and conditions of sale shall prevail.

Contact Us: For more information about our refund policy or if you have questions, please contact us at info@o2obeauty.com.

Thank you for your purchase and trust in Panorama Professional.